Frequently asked questions

General

I can’t hear or see anyone.


There might be a few reasons for that. Please do the following: Close all other video conferencing applications running in the background that might block the access to your camera and microphone. Under settings, check that the correct audio and video devices are selected. If this doesn’t work check VPN and turn it off. We recommend using Chrome as a Browser to access 2GTHR.




My camera and microphone aren't working. Others can not see me.


Ensure you have allowed your browser to access your camera and microphone. You can find this setting in the URL on the right: Click on the little camera icon and allow the access. If this does not work, check your browser settings [link to Google Chrome, Safari, Firefox troubleshooting] If others can not see you, but you can see yourself (grey), and you see a little hand icon on your video, the moderator has hidden you. You can go to another room or you can raise your hand by clicking on the hand to ask the moderator to unhide you again.




How do I move around?


Simply click on a platform or room and you’ll move! Click where you want to go. You can also use the agenda on the right hand side.




What is the silent zone? My image is grey.


In the “silent zone” or arriving area, no one can hear or see you. Once you are ready you can move around by clicking in any room or by using the agenda.




What are supported browsers?


For the best experience, we recommend using Google Chrome. 2GTHR has not been built for Edge or Internet Explorer. Based on our experience, Firefox and Safari work without any problems. 2gthr.online is optimized for the use on a computer or laptop. We do not recommend the use of mobile devices. For the best experience - use headphones.




Can I turn off video and audio?


Sure! It’s okay if you don’t feel comfortable sharing audio or video. Simply click on the microphone and camera icon next to your video to toggle microphone and camera.




How can I share my screen?


Click on the little “screen” button next to your video, under the microphone and video icon.